FAQ

FAQs: Gear Up for Greatness

Merchandise

  • Are you a manufacturer? We've crafted a unique approach to providing our customers with top-quality products swiftly. While we don't manufacture the items ourselves, we collaborate with a network of trusted manufacturers renowned for their exceptional product quality. Moreover, we operate warehouses in both China and the US, strategically positioned to expedite deliveries. This allows us to offer our customers fast shipping options, depending on product availability and their location.

Ordering

  • How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order via our order tracking page found at the bottom of this page.
  • What are your payment methods? We accept all major credit cards (Visa, Mastercard, American Express) and debit cards.

Products & Sizing

  • What types of sports clothing do you offer? We offer a wide variety of sports clothing for men and women, including apparel for running, yoga, training, swimming, and more.
  • How do I choose the right size? We aim to provide detailed size charts for each product as well as the size/weight of all our models to use for reference. If you're unsure about sizing, feel free to contact us for assistance.
  • What if an item I want is out of stock? You can sign up for email notifications to be alerted when an out-of-stock item becomes available again.

Returns & Exchanges

  • What is your return policy? We offer hassle-free returns and exchanges within 30 days of purchase. Please see our return policy for full details, including information on eligibility and how to initiate a return.
  • Can I return an item that has been worn? Unworn and unwashed items with tags attached are eligible for return or exchange.

Shipping & Delivery

  • What are your shipping costs? Shipping is free for the US.
  • How long does shipping take? Shipping times vary depending on your location and chosen method. Shipping does not take longer than 17 days and in most cases around 6 Business days.

Product Care

  • How do I care for my new sports clothing? Each item has a care label with washing instructions. Following these instructions will ensure your clothes stay looking and performing their best.

Contact Us

  • How can I contact you? We can be reached by email at support@bearperformancewear.com. Our customer service team is available to answer your questions Monday through Sunday.

Still have questions?

Feel free to contact us via the contact form linked at the bottom of the page if your question isn't answered here. We're always happy to help!